Of the several thousand readers we have each time we post, one of you must work at an airport. I have some simple questions that I would like answered by you, or maybe Nifer can provide some insight.
1. If I am flying direct, let’s say Philadelphia to Burlington, and I check two bags (at the same time, together), how is it possible that one ends up in Burlington but one gets left behind in Philly?
2. Why did I land in Burlington once, after a 16 hour travel day, to find out with my fellow passengers that our bags had been routed to Pittsburgh, and Pittsburgh bags were in Burlington. Now, I can understand if the call letters were similar, something like BTV & PTB, but I looked it up – they are BTV and PIT. Extremely different.
3. Why do you bother seating me in a tight space, probably next to someone overweight and smelling like my ass after a big poo and tennis match, when you know we aren’t going to be able to back up from the gate due to “FAA Regulations” for 45 minutes. Not to mention put us 50th in line for take off. Meaning my total time spent on the plane will be triple what it should be.
4. If I pay you $50 for two checked bags, shouldn’t I be guaranteed some overhead space? Instead, the two jackasses next to me jam their bags that should be fucking checked since they are FULL FLEDGED suitcases into the overhead compartment, leaving me to put my backpack underneath the seat in front of me with minimal leg room.
5. It’s so cliche to complain about airline food, but why do I have to crap my pants within three hours of eating it? Is it something you put in the food?
6. There may be a simple answer to this, and it’s not even a big deal, I’m just curious – why can I use my cell phone after I land while we are taxi-ing to the gate, but I am forced to shut it off as soon as we leave the gate while departing?
7. I flew back from London a few years ago, my entertainment system didn’t work, and it was a full flight. I received a $20 voucher next time I flew British Airways. Are you serious? I can’t even begin to describe my level of frustration at this. I handed the voucher back to the agent and said, “I doubt I’ll be using your services anytime soon.”
8. I lied about the end of #7, I took it and walked away.
9. Speaking of on board entertainment systems, can you please warn which movies are suitable to watch when seated next to really old people or small children. Because I was caught off guard when watching Monsters Ball next to a seven year old. I had no idea Halle Barre was going to get taken down hard by Billy Bob, and I was extremely uncomfortable.
10. Why do 99% of the customer service people for every airline suck at life? They are condescending, rude, and in most cases don’t know shit. With the exception of one lovely AirFrance woman that helped me out recently, I can not remember walking away from a agent thinking to myself, “wow, what a positive experience I just had there.” Hey CEO’s, these are the people representing you, get a fucking clue!
The airline industry isn’t going down the shitter because of the economy, it’s going down because people want to avoid it at all costs. All of the above has happened to me, in the last 5 years, feel free to share your own gripes in the comment section.